Privacy policy

Last updated: July 6, 2025

We Clad Core is committed to protecting your privacy and managing your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with us online, in person, or via third-party services.

 

1. What Is Personal Information?

“Personal Information” refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

 

2. What Personal Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Residential, billing and delivery addresses
  • Account login details (username and password)
  • Payment information (handled securely by payment gateways; we do not store card numbers)
  • Purchase history and order details
  • IP address, browser type, and device information
  • Business information (for trade customers)
  • Any other information you provide when communicating with us or using our services

 

3. How We Collect Your Personal Information

We collect personal information in several ways, including:

  • When you make a purchase or create an account on our website
  • When you fill in contact forms or interact with customer support
  • When you subscribe to our email marketing or newsletter
  • When you participate in surveys, promotions or competitions
  • When you browse our website (via cookies and analytics tools)
  • When you apply for a trade account or wholesale partnership

We may also collect information from third-party platforms (e.g., Google, Facebook, or Instagram) where you have interacted with our content.

 

4. Why We Collect Personal Information

We collect personal information for purposes including, but not limited to:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Sending order confirmations, delivery updates, and invoices
  • Improving our website, services, and product offerings
  • Conducting marketing, promotions, and remarketing activities (only with your consent)
  • Managing business operations and internal reporting
  • Complying with legal obligations and resolving disputes

We will not use your personal information for any other purpose without your consent, unless required by law.

 

5. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, including:

  • Remembering your preferences
  • Measuring website traffic and performance
  • Enabling core site functionality
  • Providing targeted advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

 

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers (e.g., payment processors, IT providers, logistics companies, and marketing agencies)
  • Australian government authorities, when legally required
  • Website hosting and cloud service providers
  • Legal, accounting or professional advisors
  • Our staff and contractors for business-related tasks

We ensure that all third parties are bound by privacy and confidentiality obligations consistent with this policy.

 

7. Overseas Disclosure

Some of our third-party service providers may store or process your personal information outside of Australia (e.g., cloud storage or email services hosted overseas). When this occurs, we take reasonable steps to ensure the overseas recipients do not breach the APPs and maintain adequate safeguards.

 

8. Storage and Security of Personal Information

We take reasonable technical and organizational measures to secure your personal information against loss, theft, misuse, and unauthorised access or disclosure. These measures include:

  • Secure servers and SSL encryption
  • Firewalls and intrusion detection systems
  • Access controls and staff training
  • Password protection and two-factor authentication (where applicable)

We retain your information only for as long as necessary for the purposes stated above or as required by law.

 

9. Accessing and Correcting Your Personal Information

You have the right to access and request correction of your personal information. To do so, contact us at:

Email: info@cladcore.com.au

We will respond within a reasonable timeframe (typically within 30 days). We may require identity verification before processing requests.

 

10. Direct Marketing and Communication Preferences

We may send you promotional communications if you have opted in. You can opt out at any time by:

  • Clicking the “unsubscribe” link in our marketing emails
  • Contacting us directly at info@cladcore.com.au

Even if you unsubscribe, we may still contact you for transactional or service-related reasons (e.g., order updates).

 

11. Children’s Privacy

Our website and services are not intended for use by children under 13 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will delete it as soon as possible.

 

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of other sites and recommend you review their privacy policies before submitting any pe5tj7sonal information.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time 47to time to reflect changes to our practices or legal obligations. Any changes will be published on this page with an updated "Effective Date." We encourage you to check back periodically.

 

14. Complaints and Concerns

If you believe your privacy rights have been breached, you can lodge a complaint by contacting us at:

Clad Core
Email: info@cladcore.com.au

We will respond to your complaint promptly and work to resolve any issues.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au