Return Policy

Refund Policy – Clad Core

At Clad Core, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

  • Refunds are available within 14 days of receiving your order.
  • Items must be unused, uninstalled, and in their original packaging.
  • Proof of purchase (invoice or receipt) is required.
  • Refunds are only applicable to regular-priced items. Sale or clearance items are non-refundable unless faulty.

Non-Refundable Items

  • Custom-cut, special order, or modified panels.
  • Panels damaged due to improper handling, installation, or use.
  • Opened adhesive products or accessories (unless faulty).

Return Process

  1. Contact our support team at info@cladcore.com.au with your order details and reason for return.
  2. Once approved, return the item to the address provided.
  3. You are responsible for return shipping costs unless the item is faulty or incorrect.

Inspection and Refund

  • All returns will be inspected upon receipt.
  • If approved, refunds will be processed to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Faulty Items

If your order arrives damaged, defective or incorrect:

  • Notify us within 24 hours of delivery.
  • Provide clear photos of the product and packaging.
  • We will arrange a replacement or full refund at no cost to you.

Features

  • Zero Formaldehyde

    Certified by SGS for zero formaldehyde emissions, this product ensures a safe, healthy, and eco-friendly environment - perfect for homes and workplaces prioritizing indoor air quality and sustainability.

  • Fire Retardant

    Tested to meet EN13501 and GB8624 standards with a Class B fire rating, these panels produce minimal smoke and release a non-irritating bamboo charcoal scent when exposed to heat.

  • Water & Moisture Resistant

    Featuring a premium PU leather backing, these panels offer excellent resistance against water and moisture penetration, ensuring long-lasting durability, protection, and a clean, stylish look for any interior space.

  • Sound Insulating

    Engineered with a 3D inclined surface and dense foam core, these panels gradually absorb sound during rebound, reducing noise and echo while enhancing overall acoustic performance in any space.

  • Soft & High Rebound

    Crafted from high-density foam, these panels retain their shape, resist wrinkling, and cushion impacts, offering excellent shock absorption, durability, and a polished look for both home and commercial interiors.

  • Easy Installation

    Eliminating the need for nails or wall boards, these panels install easily using silicone adhesive. Enjoy a quick, secure, and mess-free setup that saves time while ensuring a clean, professional finish.

  • Reusable and Safety First

    Panels can be removed and reinstalled elsewhere without damage, making them ideal for flexible or temporary set. They are
    Lightweight and soft—if a panel falls, it won’t cause injury or damage.

  • Flexible Design

    Designed for flexibility, these panels easily bend around corners, columns, and curved surfaces, allowing seamless coverage and a smooth finish that enhances the aesthetics of both modern and classic interiors.

  • Acoustic Absorption

    Built-in foam cavities effectively absorb ambient noise, significantly improving room acoustics by reducing echoes and sound reflections for a more comfortable, quiet, and acoustically balanced environment.